Delivery Information

We, EOS Boutique Penang ships with Pos Laju and TA.Q.BIN. Shipping fees are calculated based on a combined basis of weight, value and destination. Some orders will be shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.

  • We ship to both West and East Malaysia, and worldwide. As for worldwide shipping, we will need to re-calculate the shipping fee.
  • A signature is required for all shipments upon receipt.
  • To avoid higher than normal shipping and duties charges, orders containing multiple items located in different warehouses will be consolidated in one location prior to shipping. Therefore, your order may be delayed by an extra business day. We will notify you via email, if your order will be delayed.
  • For ready stock item, we will only ship the item on the same day if order and payment are received before 1.00pm (GMT+8 Malaysia time). Courier company (PosLaju and TA.Q.BIN) normally takes 1-2 days to make delivery to the address. For special order item, please allow 3-14 weeks for delivery. In most cases, products will be obtained and ship out within 2 weeks. We will offer full refund if special order item is unable to be delivered from our supplier within the 2 weeks period.

  • EOS Boutique Penang is not responsible for customer's loss or damages due to the result of late delivery / unable to deliver / cancellation of an order. In some cases there might be longer delay in delivering a stock. Please contact us if you did not get your order within 2 weeks after placing your order.

  • If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, EOS Boutique Penang reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

 

Tracking

EOS Boutique Penang will be updating your shipping tracking number once the parcel is dispatched. The buyers can track their respective parcel via links below.

                

Terms and conditions apply.